Last Updated: 2025/08/30
Welcome to ProHampers. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from ProHampers, you agree to be bound by these Terms. Please read them carefully before placing any order.
1. General
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ProHampers (“we”, “our”, “us”) operates an online platform for selling curated hampers.
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By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
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We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on this page.
2. Products and Availability
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All product descriptions, images, and prices are accurate to the best of our knowledge. However, slight variations may occur.
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Hampers are subject to availability. If an item within a hamper is unavailable, we reserve the right to replace it with a similar item of equal or greater value.
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Alcohol or age-restricted items (if included in hampers) will only be sold to individuals of legal purchasing age as per applicable laws.
3. Orders and Payments
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By placing an order, you agree to provide accurate, complete, and current information.
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Orders are confirmed only once payment has been successfully processed.
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We accept payments through [list payment methods – e.g., credit/debit cards, PayPal, UPI, etc.].
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Prices are listed in LKR and are inclusive/exclusive of taxes as specified on the checkout page.
4. Shipping and Delivery
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We deliver to the addresses specified at checkout. It is your responsibility to provide accurate shipping details.
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Delivery times are estimates and may vary due to circumstances beyond our control (e.g., courier delays, weather conditions).
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Risk of loss and title for products pass to you upon delivery.
5. Returns, Refunds, and Cancellations
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Due to the perishable nature of certain items in hampers, returns may not be accepted unless the product is damaged, defective, or incorrect.
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Any claims for damaged or missing items must be made within [14 days] of delivery, with photo evidence.
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Order cancellations are only possible before dispatch. Once shipped, cancellations cannot be accepted.
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Refunds, where applicable, will be processed within [14 working days] through the original payment method.
6. Intellectual Property
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All content on this website, including images, text, logos, and designs, are the property of ProHampers and protected by intellectual property laws.
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You may not reproduce, distribute, or exploit any part of our website without prior written consent.
7. Limitation of Liability
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To the maximum extent permitted by law, ProHampers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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We make no guarantees regarding uninterrupted or error-free operation of our website.
8. Privacy
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Your use of our website is also governed by our Privacy Policy
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We take appropriate measures to protect your personal information, but we cannot guarantee complete security of data transmitted online.
9. Governing Law
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These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.
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Any disputes arising will be subject to the exclusive jurisdiction of the courts in Kaduwela, Sri Lanka.
10. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
ProHampers Customer Support
Email: [email protected]
